Shipping & Delivery

Straight answers about getting the goods to your door.

Where we ship

We ship anywhere in Australia. Orders are dispatched from Brisbane, Queensland.

International orders: we can usually sort something out. Email hello@phreshcareco.com.au before ordering and we will quote shipping to your country.

Cost

Shipping costs are shown at checkout before you pay. No surprises.

Timeframes

We dispatch within 2 business days of your order. Delivery typically takes 3-5 business days from dispatch for metro areas; regional and remote addresses can take longer. These timeframes are estimates, not guarantees - carriers occasionally have bad weeks and we cannot control them once the parcel leaves our hands. If your order is unusually delayed, email us and we will chase it.

Tracking

You will receive tracking details by email once your order ships.

Incorrect addresses and failed delivery

Please check your shipping address at checkout. If a parcel is returned to us because the address supplied was incorrect or the parcel went unclaimed, we will contact you; re-delivery may require an additional shipping payment. If we got the address wrong, re-delivery is on us.

Damaged in transit

If your order arrives damaged, email hello@phreshcareco.com.au within 7 days with a photo of the damage and your order number. We will replace or refund damaged items - see our Returns & Refunds policy. Nothing in this section limits your rights under the Australian Consumer Law.

Risk and title

Ownership of the products passes to you on payment. Risk in the products passes to you on delivery to your nominated address.